Refund Policy · Last updated May 22, 2026
Refund policy
We want every paid subscriber to get real value. This page covers when refunds are available — and when they're not.
Cancelling vs. refunding
These are two different things:
- Cancelling stops your next renewal. You keep full Pro access until the end of the billing period you already paid for, then move to the Free plan automatically. No further charges. You can cancel anytime from your billing page — takes one click, no email needed.
- Refunding reverses a charge that already happened. See below for when this applies.
Pro plan ($499.99/mo)
The Pro plan is not refundable for usage-incurred months. Once the month starts, generating scripts and thumbnails consumes real AI compute that we pay for — so:
- If you've used Pro this month (generated any script or thumbnail) → cancel for no future charges. The current month is not refunded.
- If you haven't used Pro this month and you email us within 7 days of the charge → we'll review and usually refund.
- Day-1 outage. If a core feature is broken on the day you upgraded and we can't resolve it within 24 hours of you reporting it, full refund.
- Accidental charge. If you were charged after cancelling (rare — usually a webhook delay), full refund within 7 days.
Existing custom-service agreements
Existing managed-service clients follow the cancellation and refund terms in their individual agreement. The current service period is not refundable once production work has begun.
How to request a refund
Email hello@realtorgrowth.net with your account email and a one-line reason. We respond within 1 business day. We don't ask why beyond what you're comfortable saying.
Payment processor
Payments are processed securely by Stripe. Approved refunds are issued to the original payment method through Stripe, typically reaching your bank within 5-10 business days.